Terms + Substitutions
Fresh Flower Arrangements
The flower arrangements you see on this website were made and photographed here at Petal Street Flower Company, and we do try to recreate the pieces you see. Due to the nature, seasonality, and availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. For example, if an order is for yellow Roses, we will substitute another color of Roses, not another yellow flower.
Substitutions for Containers
The containers we arrange in, which you see in the photography on this website, may also be substituted due to lack of availability at that time. Upgrading your online order (for example, choosing deluxe instead of Standard or Premium) may also be a cause for substitution if our designers need to increase the size of the container to accommodate more flowers. Most times, the type of material will be maintained when we choose a substitute. For example, a glass vase will be substituted for a glass vase, a wood container for a wood container, etc. We would not replace a glass vase for wood or vice versa unless there was a very specific reason, in which case, we will try to contact the sender about the situation.
Substitutions for Funeral Flowers
As a highly recommended florist in our area for funeral flower arrangements, we understand the importance of the pieces our customers choose to order. Immediate viewing times and a sudden high volume of orders for each viewing does not always allow us to call our customers about substitutions, even significant ones. To ensure a timely delivery, it is important for each customer placing an online order with us to understand, we will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. By placing the order, they accept the designer’s substitution choices.